Last Updated: 9/20/2025
Panstal Helios (“the Platform”) is an online learning management system (LMS) operated by Panstal through its Division of Technology & Support Services (“we,” “our,” or “us”). We are committed to protecting the privacy and security of all users of the Platform, whether students, instructors, staff, or visitors.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you access and use Panstal Helios.
Information We Collect
Information You Provide Directly
- Account details – such as your name, email address, username, and password.
- Learning activities – including course enrollment, assignments submitted, quizzes, assessments, grades, and forum contributions.
- Optional profile information – such as a profile picture or biography.
Information Collected Automatically
- Log data – including IP address, browser type/version, operating system, time and date of access, and pages accessed.
- Cookies – small text files that maintain your login sessions and user preferences.
- Usage metrics – frequency of logins, duration of sessions, and interaction with learning materials.
Information from Third Parties
If Panstal Helios integrates with third-party tools (e.g., video conferencing platforms, authentication providers), certain information may be shared with us according to their policies.
How We Use Your Information
We use collected information to:
- Provide secure access to courses and learning activities.
- Support instructors with tools to manage teaching and assessment.
- Facilitate communication among participants in the learning process.
- Monitor system performance and protect against misuse or unauthorized access.
- Improve and develop instructional and technical services.
- Comply with legal and regulatory obligations.
When We Share Information
Your data will only be shared under the following circumstances:
- With instructors & administrators – to enable teaching, grading, and support.
- With service providers – for hosting, system maintenance, or integrations, under strict confidentiality agreements.
- When legally required – if disclosure is necessary to meet legal, regulatory, or court obligations.
- With your consent – where you explicitly permit us to share certain information (e.g., publishing your profile).
We do not sell or rent your personal information.
Security of Information
We implement technical and organizational measures to safeguard personal data, including:
- HTTPS encryption during transmission.
- Secure storage on managed servers.
- Password encryption (hashed and salted).
- Access restricted to authorized staff of Panstal’s Division of Technology & Support Services.
- Regular backups and monitoring for unusual activity.
Data Retention
- User data is retained for as long as necessary to support educational and administrative processes, or as required by law.
- When data is no longer needed, it will be securely deleted or anonymized.
Your Rights
Depending on applicable law (e.g., GDPR), you may request to:
- Access a copy of your personal data.
- Correct or update inaccurate information.
- Request deletion of personal information (where not legally required to retain).
- Limit or object to certain processing activities.
- Receive a portable copy of your data where feasible.
To exercise your rights, contact us (see section below).
Cookies
Cookies are used on Panstal Helios to enable core features such as secure login, saving preferences, and maintaining sessions. Disabling cookies may affect functionality.
Third-Party Links
The Platform may connect to third-party services (e.g., external content platforms, integrated tools). Panstal is not responsible for the privacy practices of third-party providers, and we recommend reviewing their individual privacy policies.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in law, technology, or platform operation. Updates will be posted on Panstal Helios with a new “Last Updated” date, and where material changes occur, users will be notified.
Contact Us
If you have questions or concerns about this Privacy Policy, or the way your personal data is managed, please contact:
Division of Technology & Support Services
Email: [email protected]
Phone: +1 (773) 541-4615